We stand by our name: we give you transparent information about our identity, address and how to contact us in a convenient way (eg email, social media, phone) before placing an order.
In case we act on behalf of another merchant, we also inform you of their identity. The essential characteristics of products and services are adequately described.
Products will be delivered based on the product description and photo. We remind you about the existence of a legal guarantee of conformity for the goods. We will be clear and transparent in our offer and the price you have to pay for our services or products before entering the ordering process. We will not charge you for additional services or products unless you expressly agree to these additional services or products.
Before the deadline of the contract you will see the final prices, VAT, shipping costs and any other additional service. We take care to provide a transparent, accessible and easy ordering process that gives you the opportunity to check your order and eventually correct it before the contract is finally completed. We will always confirm your order and give you information about your order and progress. We use fair, easily accessible and transparent contract terms in plain language that respect your rights. We will provide an easy way to communicate, print or download these contracts conditions.
We offer transparent, convenient, widely accepted and secure payment methods (eg PayPal, payment through invoice). We use transparent, convenient, widely accepted and secure delivery systems based on information provided at transparent prices. We will deliver at the place and time as specified on offer.

Before signing the contract, we will provide clear and transparent information about you legal rights and obligations (as well as if required by EU legislation) , the European standard form of withdrawal. We will ensure easy and transparent returns and refund procedures. You can always contact us in an easy and convenient way. We are committed to providing a transparent and easily accessible customer service and grievance system. We inform you about the possibility of out-of-court dispute resolution and display the link to the European Online Dispute Resolution platform on our website. We respect your privacy, protect your data and take care of a secure online environment. We are transparent and inform you about the collection and processing of your data and the purposes for which we use them, including information about cookies policy. Data is collected to execute the contract and improve our offer for you and your purchasing experience. Your data is collected in accordance with data protection and privacy legislation and, to the extent required by law, only with your explicit consent.